How can I book tour or services with you?

Please read carefully the details at menus “Booking Guide” and Terms & Conditions” for more details.

In case, I do not want to make a reservation online, what can I do?
You can:
- Reserve by Fax: + 84 (4) 7474139

- Reserve at our Office: 81D Ly Nam De street, Hanoi, Vietnam

- Reserve by Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What should I do if the hotel that I selected is not available?
You will be notified via an e-mail or telephone (within 24 hours after placing your order) and we will do our best to book the alternative hotel or suggest you a similar hotel according to our experiences.

Can I make a reservation directly through the hotel or other travel agents?
Yes, you can do that but rates advertised on this website are only available when you book with us.

Due to our close partnerships with major hotel groups so we can offer highly discounted rates. If you would like to make a reservation directly with the hotel or other travel agents you will need to contact them directly.

How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

What happen to my hotel/tour/ticket booking if my flight is delayed?
In this case, please inform us immediately as any additional or no charge or no-refundable will only depend on the hotel/airline/train company policy.

Can I book hotel that is not listed on your website?
If the hotel in which you are interested is not online, please let us know on This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will try to get the details and book for you.

If I want to stay more at your hotel, what should I do?
Option 1: If you plan to stay at our hotel longer, then inform us so you will eligible to stay at our hotel with saving cost.
Option 2: If you really enjoy the trip to Vietnam and want to extend the stay at our hotel, you can contact the hotel directly, but we are not ensure the low rate for you.