What happens when I make a reservation?
After receiving your order with your credit card details, we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking or suggest you alternative solutions or require your in-advance payment.

When is my booking final?
Your booking is final once we have sent the CONFIRMATION VOUCHER to the email address provided during your booking process.

What is a CONFIRMATION VOUCHER?
Once the room is confirmed, we will send you by email a confirmation voucher detailing all the reservation and price conditions. We invite you to make printout of this voucher to be kept and presented at the time of your check-in. Your voucher will be accompanied by a booking confirmation number, make sure to have it hand upon your arrival.

How long does it take to get a confirmation?
The confirmations are coordinated by our staff via e-mail and send to you within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24-48 hours after placing an order, please kindly contact us immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Do I need to confirm my booking with the hotel directly?
No. The Confirmation Voucher printed from the confirmation mail is all you need.
You sent my Confirmation Voucher to me, but when I called the hotel directly to check on my booking, the hotel informed me they did not have a room for me. What should I do now?
Some of the hotels with which we book accommodation for our clients, have allotted a number of rooms to our company each day. We then allocate your Name list to these available rooms. We keep all your details on file, until we submit the full Name lists and details of each booking, a set number of days before the check in date. So please do not be alarmed if the hotel does not have your booking details, as they are on file, and will be submitted closer to your check in date. If you have any queries regarding your booking, please do not hesitate to contact us.